vielife Assist: We’re here when you need us

Our EAP service is a 24-hour telephone assistance service that provides confidential support and advice on personal issues. Its overall objective is to help people to develop resilience and improve work/life balance, giving them access to unlimited telephone based counselling.

What we offer:

• Unlimited 24/7 telephone counselling
• Information services – legal, tax, consumer and home assistance
• Face-to-face counselling using our network of over 700 accredited counsellors
• Online counselling
• Online health & well-being service
• Critical incident support
• Management support

Business benefits

The vielife Assist Employee Assistance Programme (EAP) provides an independent support network for employees, helping you to:

• Reduce workplace absence
• Maximise productivity
• Manage workplace stress and boost morale
• Address employee concerns to reduce the impact on themselves and their work
• Demonstrate a duty of care
• Identify and target areas of concern
• Improve retention and recruitment
• Position your organisation as an employer of choice

Why vielife Assist?

• Customisable – Get a service that matches your needs – not a one size fits all model
• Management information reports tailored to your needs – detailed utilisation data
• Trained and qualified counsellors - we only use British Association for Counselling and Psychotherapy (BACP) accredited counsellors
• No hidden costs
• Proactive account management
• Flexible - We can integrate with additional vielife health & well-being services